Not so long ago, people had to personally visit their bank for the most basic tasks. The advent of computers and cell phones though has dramatically changed our approach to banking and financial services. Today, without leaving the comfort of your home, you can call the customer care department of your bank to get your tasks done. You can request a cheque book to be delivered to your home, or have your credit card blocked if you suspect misuse. There’s a lot you can get done simply by calling your bank’s customer service helpline. In this article, we’ve listed contact details of the Standard Chartered customer care team. If you have an existing account with Standard Chartered or are planning to open one, then read on.
Most people who live and work in Mumbai would have probably heard of the Standard Chartered Mumbai Marathon. With over 100 branches in 43 cities, Standard Chartered is one of most popular multi-national banks in India. The services offered include banking, credit cards, loans and mortgages, investments, and insurance. In each of these domains the company offers a wide range of products and services catering to individuals and businesses. With financial instruments becoming more complicated each passing day, it’s necessary to obtain the right information before making decisions. And with the ever-increasing pace of life, most people need the information quickly and conveniently. Banking tasks too need to be completed with the least amount of fuss. Therefore, knowing the contact details of the customer care department of your bank can be very important.
In the following paragraphs we’ve provided information on the different ways in which you can contact the Standard Chartered customer care department. Use the contact details to call the bank today, and start your journey towards financial freedom.
Standard Chartered Phone Banking Numbers
Usually, the best way to contact the customer care division of a company is by calling their helpline numbers. This is because you get a subject matter expert on the other end who can understand your problem. No matter how complicated your issue, you can get it resolved by speaking to a well-trained customer care consultant. You may have to wait for a while before an agent can attend to your call. However, rest assured that your queries will be clarified to your satisfaction. In addition, Standard Chartered customer care offers multiple helpline numbers depending on which city you’re calling from. This is often better than a single, nation-wide helpline number. Listed in the table below are the city-wise helpline numbers for Standard Chartered customer care.
|Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune||
6601 4444 / 3940 4444
Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara
6601 444 / 3940 444
|011 – 39404444 / 011 – 66014444|
Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur
|1800 345 1000 (For domestic dialling within India only)|
|1800 345 5000 (For domestic dialling within India only)|
Standard Chartered Customer Care Email
If you were unable to get through to the customer care team via phone, then you can always email them. The response time can be varied since emails are often redirected to the concerned person before they are answered. If you can wait for their response to your questions, then email is probably the best contact method. Below is the email address for Standard Chartered customer care.
- Email – firstname.lastname@example.org
Standard Chartered Customer Care Physical Address
Sometimes you may have to send a letter or some documents to the Standard Chartered customer care division. Below is the address at which you can send all your correspondence.
Standard Chartered Bank, Customer Care Unit,
19, Rajaji Salai, Chennai 600 001.
Be sure to include as much information about yourself and make your issues as clear as possible. If you have an existing account with them, then mention your account number in the subject itself. This will help the customer care agent to understand your problem clearly and respond quickly.
Standard Chartered Branch and ATM Locator
Often you may have to personally visit a Standard Chartered bank branch or one of their ATMs. For instance, you may need to transfer funds, deposit cash or a cheque, or perhaps update your mobile number. In order to visit the bank (or ATM) personally, you can use the ATM and Branch Locator tool on the bank’s website. Since the search tool links to Google Maps, finding the exact address is fairly simple.
Standard Chartered Customer Care Chat Service
Standard Chartered bank offers one of the most innovative ways to contact their customer care department online. A ‘Chat with us’ service provides customers three online chat options: Video chat, Voice chat, and Text chat. A lot of companies offer online customer services through text chat and voice chat. Standard Chartered customer care, however, offers an additional, more personalized service through video chat. This is most suitable for those who prefer face-to-face interactions for their banking and financial services related queries. Connecting with a consultant takes only a few minutes. If you are concerned about your privacy, then you can choose not to activate your own camera. The consultant will still appear on your screen and respond to all your queries. Hence, it’s almost like visiting the Standard Chartered bank personally and talking to a representative.
Standard Chartered Facebook Fan Page
Like most other companies, Standard Chartered customer care maintains a Facebook fan page.
Facebook page: facebook.com/StandardCharteredIN
You should use this medium primarily to voice your feedback to the Standard Chartered customer care team. In addition, customers can also seek information and resolve issues that are more general in nature. Specific queries related to your account should preferably be directed via the other methods mentioned above – phone banking, email, chat, etc.
SMS and Online Complaint form
An SMS service that provides 24-hour service assurance is also available. In order to avail this service, SMS ‘service’ to 9980033333. Do bear in mind that this service is not available on national holidays. To voice your concerns and complaints to Standard Chartered customer care, you can use their online complaint form.
No matter what your queries or issues are, you can use the contact information provided above to resolve them expeditiously.
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