IRCTC Customer Care Number: Railway Toll Free Helpline Numbers & Email Support

IRCTC Customer Care Numbers & Toll Free Numbers

Be it a state owned or private, a service provider has a dedicated customer care. Find here a list of all the IRCTC customer care numbers. Call for any kind of railway enquiry and other grievances. You can also use these toll free numbers for any complain during traveling.

Railways is the most popular way of traveling in India. With digitization of ticket booking, the convenience of booking train tickets have become simple. The Indian Railway Catering and Tourism Corporation is a part of Indian Railways. It has contributed a lot for revolutionizing train travel and rail ticketing. You can easily avoid standing in queues for reservations. Call to know the schedule of trains and status of your PNR. IRCTC is now offering a host of facilities through IRCTC customer care toll free numbers.

IRCTC Customer Care

Icustomercare.in has brought customer care numbers of a huge number of companies. All these are significant services used by us frequently or daily. Do visit our site and contact any of your service provider. Our posts also provide regional numbers of major telecom companies to contact the local branch. Get the toll free numbers of the bank with which you have an account. Check SBI customer care or HDFC customer care numbers. This article will help you to get any information regarding your rail travel. You can call IRCTC customer care to check your PNR status or to know schedule and availability of trains. Due to services of IRCTC, online booking of tickets and season tickets is now possible.

IRCTC Customer Care No for Railway Enquiry

Find below the list of IRCTC customer care contact numbers:

  • 011-2334 0000
  • 011 2334 5500
  • 011 2334 4787
  • 0120-4383892-99

Do not miss to check the IRCTC toll free numbers shared further in this post.

Regional IRCTC Contact Number

Follow the regional IRCTC phone numbers nos. below:

City Customer  Care Number
Delhi/NCT 3934 0000
Chandigarh 2530 0000
Ahmedabad 2530 0000
Chennai 2530 000
Hyderabad 2530 0000
Bangalore 2530 000

IRCTC Tourism Customer Care Helpline Numbers

Call the below IRCTC customer care number to get information on tourism. Get information on the best locations to travel by train. You may also use these number to lodge complain and grievances.

City/State
Customer Care Number
Delhi 011- 23701100
Kolkata 033- 22439045
Mumbai 022- 22644378
Chennai 044- 64594959

IRCTC Customer Care

IRCTC Toll Free Numbers

Call without incurring call charges to below IRCTC toll free numbers. Know your PNR status or check the availability of train between stations. You may also call to check the timings of a particular train.

  • Toll free number – 1800 111 139
  • E-catering toll free number: 1800 1034 139
  • Complaint for Food – 1800 111 321

If you are shopping online, do check contact numbers of the giant e-commerce sites of India.

Also check other helpline number:

LG Customer care

Indian Railway Enquiry Numbers

Travelers look for IRCTC customer numbers for various reasons. You can check your reservation details, train information, timings etc. If you have booked your tickets manually, use the below numbers to get information like status of your reservation.

  • IRCTC Helpline Number – 138
  • Railway Inquiry – 139 (24 hrs. service)
  • Call these IRCTC customer care numbers for any issue related to security – 1322 and 182
  • Send an SMS to 139 and get information on your mobile. You will get information on different facilities like train alerts and train fares. You can also check availability of seats.

Send SMS to 139 for seeking different information:

  1. <TIME> for train time enquiry
  2. <PNR> for PNR status
  3. <AD> to get train arrival and departure timing information
  4. <TRAIN> to know the train seat accommodation
  5. <FARE> to get information on railway fare

To know your PNR status, you can call 139 which is an IRCTC customer care number.

Indian railways is the largest employer and among the largest train networks of the world. We all need to use railways for traveling purpose. Long distance travel often requires reservations. Above IRCTC customer care toll free number will help you to make your rail travel a joyride. Check useful contact numbers like make my trip toll free number and other shared on our blog. A glance at the customer care numbers shared here will save a lots of time and hassles for you. Check contact details of all the leading courier companies too.

IRCTC Social Profiles :

  • indigo fb https://www.facebook.com/Irctc-Official-Page-153063811427168/
  • twitter handle https://twitter.com/irctc_ltd

53 thoughts on “IRCTC Customer Care Number: Railway Toll Free Helpline Numbers & Email Support

  1. User id: pkmrym
    Sir,
    On 30 august 2016 , i paid irctc with amount
    Rs.303, Rs. 328 , Rs. 328. transaction- 1003650152 and 1003649652. I did it through irctc mobile app through debit card. From debit card (visa/master) powered by HDFC bank And the other transaction By (visa/master) powered by axis bank. No special option for Central Bank.
    Kindly refund my 303+328= Rs.631.
    I called IRCTC, they was unable to help. Its more than 1 month. Bank said the amount is debited. I mailed so many times. Ticket no. #3982182. is one of them.

    1. Sir have do tatkal e-ticket but not given me ticket in online and my amount was debit in bank a/c please give refund

      My mobile nom.is 8209432005

  2. Rs.883.93 Punjab National Bank transaction No.00028127/633364 dated 2 Nov.2016. I did it through irctc mobile app through debit card. From debit card (master)powered by Punjab National Bank.
    Kindly refund my Rs.883.93.

  3. User id: KDev1351
    Sir,
    On 2 Nov.2016 , i paid irctc with amount Rs.883.93, Punjab National bank transaction No. 00028127/633364. I did it through irctc mobile app through debit card. From debit card (master) powered by Punjab National Bank. I did not get the ticket. the ticket was not generated due to link failure probably?.
    Kindly refund my Rs.883.93.
    I called IRCTC, they was unable to help. Bank said the amount is debited.

  4. Today ( 11.11.2016) I got my tatkal ticket cancelled from Gomtinagar, Lucknow reservation centre. the clerk gave my refund with two Rs. 500 old notes. Is it o.k. ?

  5. HI I had booked a train from BDTS BHUJ EXpress
    PNR 8407270847.
    Date of travel 12th November 2016
    I had booked 3 Tickets but 1 ticket was still in Waiting..
    I have still not received the refund for the same.

    Can Railway pls help & explain

  6. My name is komalbhai, we registered login and try to e tiket booking but our login id or pasward de activated but no information available on your site for activate the id.
    i approch through enquiry your side reply new id login and e ticket booked.
    i am painful request you to reply to me in proper way.
    cashless campian is very bed.

  7. i am travling from satna to delhi ( 4 persons via pnr 8653211103 train no. 12189 ) that will reach delhi 21.30 . Its late more than 9 hours and due to fog so i cannot catch connective train from delhi to phalodi via PNR Number 2225055174. When i file tdr there are no option for submit late of connective train so i file train late i got Reference No for this is :100000130790482
    Next day we were journey via PNR NO. 2653618467 for phalodi.
    Due to train late i have to stay in delhi and face some problems and spend money for hotel and food after that i received reply rejection and desion has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC. Is it right ? why we go for online ? we feel us helpless, we feel cheated by railway and IRCTC. Train was late is not my mistake so plz. refund fair for pnr no. 2225055174

  8. Dear ,
    i cancel my two ticket. i received massage that amount refunded by still payment not come in my account.
    Refund ID 100000133391252- 4935 rupees
    Refund ID 100000133391253- 645 rupees

    i m facing big problem

  9. Please refund my 595 rupees.
    i booked ticket for thane from allahabad ,ticket dated 22 april 2017.i did not get the ticket,though if got cut from my bank account.
    tran id =100000691828675
    my login GAME_BEGIN

  10. This train canceled please refund money my account 13DCE2016 Cyclone
    time i am booked chennai to madurai train canceled so i am not travel please
    refund my amount PNR NO 4538962939 Pandian express/12637
    this train canceled or running informed Ticket no.[#4619800]

  11. Sir,
    On 05 Jan 17 , i paid irctc with amount
    Rs.290, transaction- 100000702445820, bza to vskp ( JANMABHOOMI EXPRESS) I did it through irctc mobile app through debit card. From debit card (visa/master) powered by SBI bank . but i could not recevied ticket, sms also.
    Kindly refund my 290/-
    REGARDS
    BHARANI

  12. User id: KALEEMDOU
    Sir,
    On 12 January 2017 , i paid irctc with amount
    Rs.1421.50/-. transaction- 0083087414. I did it through irctc mobile app through debit card. From debit card (visa/master) powered by PNB bank.
    Kindly refund my 1421.50/-.
    I called IRCTC, they was unable to help. Its more than 1week. Bank said the amount is debited. I mailed so many times.

  13. I have canceled a ticket but still dnt redund my amount its cancelation PNR was 6460440663 and I booked my ticket from credit card, but till now its not refund . And customer care no. Ate not rececing the call.
    Kindly refund my money.

  14. Not Received the Refund Amount yet:

    Below are the details:
    Cancellation ID:100000131046220
    PNR Number:2806156807
    From:AGC
    To:HBJ
    Date of Journey:02-Dec-2016
    TDR Status:CR Registered
    TDR Filing Date :03-Dec-2016 00:52:37 HRS

    Multiple Tickets Already Got Created:
    [IRCTC #5022742]
    [IRCTC #4879910]
    [IRCTC #4975920]
    [IRCTC #4970239]
    TDR Filing Date :03-Dec-2016 00:52:37 HRS

  15. 08/02/2017
    i tried 3 times to reseve by train rani chennamma express from bangalore to kop on 05/02/2017 by web site irctc. but no tictet has been gereated.but an amount of rs 1260/ -has been debited my sb acc of state bank of mysore.i got message to mobile no 9449327575 stating”521xx8338for purchase ofworth rs 1260on pos 000000002596807 atirtc_payTM txn#020513601457″ no ticket but debitted rs 1260/-. please reverse ma amount my sb account. my mobile no is 9449327575. email; [email protected]

  16. IRCTC me registration process par mera mobile no already exist ayesa msg aa raha he.maine pahele register karvaya tha par aabhi wo yaad nahi aara ye mujhe mere mobile no. se phir se register karvana he. pls mujhe procedure bataye.

  17. Worst Indian railway. online waiting list ticket if it is invalid why they r giving option to book. and still I have not received my money when I Cal to customer no not working.
    And some ticket collectors behaviors to worst they didn’t give min respect.
    I was booked in tatcal ticket in online it shows available. when I was paid money I get waiting list 70 also I travelled in that train and at the time 8 pm TT came for inspection and he said it is invalid railway not responsible for it and told rudely getdown from train I dnt know that time what should i do I dnt no the villege also next anyway I catch da bus .
    But I faced many problems.
    Am a men its not a problem.what about for ladies and women’s????
    It really disgusted

  18. Same here i tried to book my ticket but the money got deducted and now there no. Doesnt exist
    Hell man is these some kind of joke
    Fucking freak IRCTC

  19. Please give my refund amount in my bank I’ll try to to many time calling but when call reach no answering from front otherwise busy.
    So please make sure your help line help line or public headak respond customer for support .

    Mehul shah.

  20. I booked a ticket for Howrah to Sutanganj .Booking clerk booked ticket for 3Ac instead of Sleeper
    There after he cancelled the ticket and assure me that money will be deposited in account within 15 days.But till to date Money is not refunded.
    My
    PNR no is-6460998144

    Kailash mob 7767928416

  21. Sir,
    I have an issue to open IRCTC RAIL CONNECT app.
    When I trying to open this app shows that ‘ your device is rooted please unroot your device to enjoy our services’ so what can I do.
    Pls help me.

  22. Dear Sir

    I have booked 2 tickets on 11-03-2017 from Madgaon to Coimbatore on 12-03-2017 by online by using my debit card.The amount for 2 tickets have been deducted from my account Rs.1153.39/-( One Thousand One hundred and Fifty Three Rupees and Thirty Nine Paisa). But the ticket was not issued.I called customer care they told me that We will refund the amount to the particular bank account within 48 Hours. But till the payment has not credited.Please refund my payment without delay as soon as possible.Thanking you.

    Your’s Sincerely

    M.Nizar Mohamed

  23. I have booked 2 tickets on 16-03-2017 from LTT to BSB on 06-06-2017 by online by using my credit card.The amount for 2 tickets have been deducted from my account Rs.1220/-( One Thousand two hundred and twenty Rupees). But the ticket was not issued.I called customer care they told me that We will refund the amount to the particular bank account within 48 Hours. But till the payment has not credited.Please refund my payment without delay as soon as possible.Thanking you.

    Your’s Sincerely
    Ajit Gupta
    My id -Ajit12712

  24. Greetings,

    This message has been automatically generated in response to email sent by you having subject:

    “RE: [IRCTC #5423787] RE: [IRCTC #5420506] RE: Re: PNR-2554314337_Still waiting Refund after Ticket Cancel due to Train Late more than three Hrs..”

    There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #5435761].

    Please include ticket ID:

    Dear Sir/Mam.

    Last 4month go today.. Today Now Close this Issue & Pl Revert..

    “RE: [IRCTC #5420506] RE: Re: PNR-2554314337_Still waiting Refund after Ticket Cancel due to Train Late more than three Hrs..”

    Br/
    Vinod Kr
    Dear Sir/Mam.

    Last 4month go today.. Today Now Close this Issue & Pl Revert..

    Br/
    Vinod Kr

    —–Original Message—–
    From: Kumar, Vinod 7. (Nokia – IN/Noida)
    Sent: Wednesday, March 22, 2017 2:12 PM
    To: ‘[email protected]
    Cc: ‘[email protected]’ ; ‘[email protected]
    Subject: RE: [IRCTC #5420506] RE: Re: PNR-2554314337_Still waiting Refund after Ticket Cancel due to Train Late more than three Hrs..

    Dear Sir/Mam.

    PNR-2554314337_Still waiting Refund after Ticket Cancel due to Train Cancelled….”

    —–Original Message—–
    From: [email protected] [mailto:[email protected]]
    Sent: Wednesday, March 22, 2017 10:05 AM
    To: Kumar, Vinod 7. (Nokia – IN/Noida)
    Subject: Re: [IRCTC #5420506] RE: Re: PNR-2554314337_Still waiting Refund after Ticket Cancel due to Train Late more than three Hrs..

    Greetings,

    This message has been automatically generated in response to email sent by you having subject:

    “RE: Re: PNR-2554314337_Still waiting Refund after Ticket Cancel due to Train Late more than three Hrs..”

    There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #5420506].

    Please include ticket ID:

    [IRCTC #5420506]

    in the subject line of all future correspondence about this issue.

    Thank you,
    [email protected]
    ————————-
    DISCLAIMER
    ————————-
    The information contained in this electronic message (including any accompanying documents) is solely intended for the information of the addressee(s) and is proprietary, confidential or privileged information. This information should not be reproduced or redistributed or passed on directly or indirectly in any form to any other person. If you are not the named addressee, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this e-mail or any accompanying document is strictly prohibited and is unlawful. Kindly notify the sender or email to [email protected] immediately and destroy all copies of this e-mail and any attachments there to. Any views or opinions expressed in this email are solely those of the sender and may be modified or altered and may not necessarily reflect the views or policies of IRCTC Ltd. as an organization. IRCTC or its directors/employees shall not be liable for any damage whether direct/indirect, special or consequential, including loss of revenue or profit that may rise from or in connection with use of the information based on this mail.
    ————————-
    WARNING
    ————————-
    This e-mail does not tantamount to spamming. IRCTC accepts no liability for any damage caused by any malware transmitted by this email. The recipient should check this email and any attachments for the presence
    Dear Customer,

    Your TDR requested against PNR No.2554314337 has been forwarded to NORTH CENTRAL RAILWAY (NC) on 30-Dec-2016. IRCTC not received refund from NORTH CENTRAL RAILWAY (NC).Once refund is received from NORTH CENTRAL RAILWAY (NC) the same will be credited back to your account.

    Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

    Inconvenience caused is deeply regretted

    Thanks & Regards
    Vijay Kr Gupta

  25. I have booked 2 tickets on 24-03-2017 from Vasai (BSR) to Ernakulam Junction(ERS) on 08-04-2017 by online by using my Debit card.The amount for 2 tickets have been deducted from my account Rs.3420/-( Three Thousand Four Hundred and Twenty Rupees). But the ticket was not issued. My Transaction ID is 100000786813244 and the Booking Status is “Reservation Failed”. If the Booking was failed why should you debit Rs.3420/- from My Account. For this I called All customer care Nos and even in your Toll Free No, But No one had attend my calls and i don’t know what to do.
    .Please refund my payment without delay .
    Thanking you.

  26. I Have booking Ticket (26/03/2017) From MYG (MIYAGAM KARJAN)to BVI (BORVALI) through IRCTC APPLICATION, AMOUNT IS Debited from My Account (INB 481849632) Via Axis bank(VISA) Netbanking Rs 226.5 . For this I called All customer care Nos and even in your Toll Free No, But No one had attend my calls and i don’t know what to do.
    .Please refund my payment without delay .
    Thanking you.

  27. Respected Railway Minister,
    I had booked the tkts in train no: 12461 for Delhi to Jodhpur having PNR 2128579260 dtd 21/03/2017 amt Rs.5790/- &
    we had travelled from Ludhiana to Delhi in train no:12920 having PNR no: 2810303036 dtd 21/03/2017 which got delayed for 3 hours ,
    Due to which , our abovesaid further train missed & we had to suffer financially & mentally as well. So, You are requested to look into the matter & refund my amount i.e Rs.5790/-.
    Your prompt action will be appreciable.

  28. Dear Sir,
    yesterday i booked my ticket money is deducted but ticket not done. i already mail done and get ticket ID [IRCTC #5530754] but money not refunded so please refund my deducted money.

  29. Dear sir
    Aaj morning mai tatkal say ticket book kiya bza to cut kye liye first time book nahi huaa aur mare boi bank say paica cut ho gaya 2940 2nd time book kiya ticket ho gaya par paica dubara cut ho gaya pnr no 4643673234 plz refund 2940 rs 15/4/2017 time 11:06 am

    Regards
    Thanks
    Manu p Singh

  30. Username :Krish7696

    I booked tatkal ticket from erode to chennai using IRCTC app . amount have been debited . but i did not get my ticket.
    please help me refunding my amount Rs:377.66

    Thanks,
    Krishna

  31. 18.04.2017.
    Sir,
    I have booked 3 Tickets – e-ticket through debit card ( Under Saving Account ) from kota to Hyderabad
    The above Tickets are under RAC /WL.
    I have to cancel 2 Tickets, because 1 Tkt is Confirmed.
    Unfortunately, I have CLOSED the above Saving Account.
    If I cancel above 2 Tkt, then How I will get Refund ?
    Pl Guide me – That What I have to do in order to get REFUND.
    Your Kind Co-operation will be appreciated.
    Thanks.

  32. No 1 faltu customer care numbers.No one response these numbers. It’s really bad, in emergency you never get anyone in these customer care numbers.

  33. My Name is Abhishek kumar Gupta
    PNR NO-2659056506, Transation id-100000818361463
    Boarding-Allahabad jn TO New Delhi
    Mai ticket ko 24/04/2017 ko cancel kraya tha
    but refund mere A/c me nahi aaya please mere paisa mere
    A/c me refund kare.

  34. SIR I AM FARAH KHA MY IRCTC ID ik7810K IN DATE 02/078/2017 I BOOKING TIME MY MONEY DEDUCATED FROM MY SBI AC 32496117619 IFSC SBIN0008207 MY TRANSACTION ID 100000896007258 BUT AMOUNT DOES NOT RECIVED THIS TICKET WAS BOOK BY SBI VISA CARD SIR PLEASE RESOLVE THIS SA QUICK AS SOON

  35. Cancel Train Refund still got it :- I had CC ticket in Train 19412 ( Ajmer – Ahmedabad Intercity Exp ) but train was canceled due to rain in Gujarat .i trying cancel ticket online but its show ticket will be automatically cancel but still not getting refund amount. PNR NO> :- 2233525452 & 2333139728
    I drop mail to IRCTC but not proper response they told train was run on that day .. Please check your record i also have proof for train cancellation Please help to me …

  36. Travelled by 12302 ndls to Hwh on 21st July the tea bags supplied were either old stock or inferior in quality as it was tasteless &tea grains were floating after dipping in hot water

Leave a Reply

Your email address will not be published. Required fields are marked *